Guides Troubleshooting
Troubleshooting
Fixes for sign-in, posting and video problems.
I didn't get my sign-in email.Look in Spam and Promotions, and search your inbox for BluePostr. VideoMy sign-in link says it expired.Each link works once, for 20 minutes. Go to bluepostr.com, click Sign in, then Forgot password? Type your email and a password, and open the new link we send. After that your password works too. VideoMy password doesn't work.On the sign-in box, click Forgot password? VideoMy post says it took too long or is still processing.Big videos can take a while on the network's side. Open Posts, then Needs attention, and press Retry. Retry sends only to the accounts that failed, so nothing posts twice. VideoX says my post is too long.X takes 280 characters. In Create post, press the Customize button under the text box (Customize post for each social network) and write a shorter version for X. The other networks keep the long one. VideoA network says my post needs a photo or video.Instagram, TikTok and Pinterest need a photo or video. YouTube takes a video only. VideoMy video was refused.Open Posts, then Needs attention, and read why. VideoAI says I've used all my replies for today.Each account gets 100 AI replies a day, shared by AI Assist and the help chat. Use 1 credit for 10 more in AI Assist, or wait for the time it shows. Content studio uses credits, and you can buy 50 more for $5 there.I can't find my Facebook Page when I connect.Facebook only shows Pages you manage.
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